FAQ

Where is Herlysa Vegan from?

Proudly made in Malaysia

How can I purchase through your webstore?
  1. To make any orders, please follow the instructions below:
  2. Click “Add to cart” button on any items that you wish to purchase.
  3. Click “Continue Shopping” to continue add any other items onto your shopping cart or click “Checkout” to proceed to the payment page.
  4. You’ll reach to a log in page where you will have to log in with your account using your account User ID and Password. If you do not have an account with us, you may register before proceeding to the checkout page.
  5. Please confirm your shipping address on the “Shipping Address” page and click the “next” button.
  6. From here, you need to select your shipping methods and click “next” button.
  7. Next, you will need to choose your payment method then click “next” again.
  8. Once you have go through the steps before this. Please reconfirm your billing details and agree on the terms and condition.
  9. Click “Confirm Order” to complete the order.
What are the payment methods available?

www.herlysa.net offers various kind of Payment Methods as shown below:

1. Credit Card
Via Paypal (Visa or Mastercard / Paypal Funds)
2. Invoice / Cheque / Offline Bank Transfer

Bank : Maybank (Malayan Banking Berhad)
Bank Account : 555126520104
Account Name : VNI SCIENTIFIC SDN BHD

Once you have made the transfer, please send us your payment details below to us via either channel through email or whatsapp:

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

i) email us at [email protected]OR
ii) reach us via calls or whatsapp: +011 2160 5181
Note: Your purchase(s) will only be confirmed once we have successfully verify your payments.

How can I change my personal account information and shipping address?

Log-in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

I forgot my Password for my account.
  1. Click on “Lost Password?” and fill up your email address that you to registered with us the first time.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Can I cancel an existing order?

Yes, if we haven’t shipped out your order, a cancellation and refund is possible.

– Please send us an email to our customers service as soon as possible at [email protected] with the message title “Order Cancellation Request”.

– Any shipments that are already in transit or status changed to “shipped” will not be able to proceed with any cancellations.

How much cost of shipping??

Based on Poslaju area rate

How long does the delivery usually takes?

Delivery usually will take about 3 to 7 working days depending on the shipping carrier to deliver your purchases.

How can I track my orders??

All of the orders was shipped by Poslaju. So you can track your order through its link

Can I get my order customized for a wedding/ birthday/ anniversary gift?

Yes, we love to help you with that! Let us know in the remarks and we will write a note on your behalf

I still have doubts!

Sorry that we’re unable to clear your doubts in the F.A.Q page. You may also feel free to drop us an email at [email protected]